We need your video or audio file to have clear and good audio, in English.

To make sure you’ve got the best quality audio when you’re recording:

• Minimise background noise
• Keep all speakers close to the microphone
• Avoid cross-talking and overlapping

We accept payment via all major credit cards.

Payment is pre-pay only at the time you place your order. Unfortunately, we cannot offer invoice.

We charge $1 per minute of audio. 

There is no additional charge for multiple speakers. We round up all audio to the nearest whole minute.

You can upload your files to our platform by either via:

• Uploading a video or audio file directly from your computer, where each file must be less than 5 GB in size; or
• Connecting to video or audio files already stored in Dropbox, Box, or Google Drive. In the order form, click Upload File then select the cloud service on the left.

We accept most common digital audio and video formats, including MP3, AAC, WAV, MOV, AVI, MP4, VOB and many more.

You can give us names, words, or spellings that are relevant for your file. You can add this detail in the online order form when you upload your file.

We can only accept audio and video files up to 5 GB in size.

You can usually find free software online to do this (just be careful which sites you select). Search “Free software convert [your file type] to [MP4]” in a search engine of your choosing.

We recommend converting your video into an MP4 at 640×480 resolution using the H.264 format.

Yes! Express delivery can be added to your order after files are uploaded, for an additional  $1 per audio minute.

See “How long will my transcription take?” for more info on delivery times.

From the moment you send us your files, we get to work. Our global team works 24/7 to make sure that you receive your files back as soon as we can.

Our delivery time depends on the number of files you are requesting to be transcribed, and the length of the audio or video files.

The below table sets out estimates for delivery based on file length.  If you order Express Delivery, we will deliver the file within the estimated time frame.

If the audio quality of your file is too low, we may be unable to transcribe it. In this case, we will notify you and if we can’t get a better-quality file from you, we will offer reimbursement for your order of that particular file.

The URL must be public and point to a media file. A URL linking to media embedded in a web page, e.g. YouTube, will not work here.

We have a global team of professional transcriptionists.

We send your transcripts as a Microsoft Word document. Registered users may also access transcripts via our online customer portal, where files can be download in Microsoft Word, Plain Text, and PDF.

Yes! We currently offer transcripts in English and Norwegian. We are working on adding
more languages soon, so watch this space!

No. Currently, we offer plain-text transcripts which include speaker identification and all spoken content.

Yes, we can transcribe multi-speaker files. We will use “>>” to indicate a new speaker.

We need your video file to have clear and good quality audio, in English.

To make sure you’ve got the best quality audio when you’re recording:

• Minimise background noise
• Keep all speakers close to the microphone
• Avoid cross-talking and overlapping

We accept payment via all major credit cards.

Payment is pre-pay only at the time you place your order. Unfortunately, we cannot offer invoice.

We charge $1 per minute of audio.

There is no additional charge for multiple speakers. We round up all audio to the nearest whole minute.

You can upload your files to our platform by either via:

• Uploading a video or audio file directly from your computer, where each file must be less than 5 GB in size; or
• Connecting to video or audio files already stored in Dropbox, Box, or Google Drive. In the order form, click Upload File then select the cloud service on the left.

We accept most common digital video formats, including MOV, AVI, MP4, VOB and many more.

You can give us names, words, or spellings that are relevant for your file. You can add this detail in the online order form when you upload your file.

We can only accept video files up to 5 GB in size.

You can usually find free software online to do this (just be careful which sites you select). Search “Free software convert [your file type] to [MP4]” in a search engine of your choosing.

We recommend converting your video into an MP4 at 640×480 resolution using the H.264 format.

Yes! Express delivery can be added to your order after files are uploaded, for an additional  $1 per audio minute.

See “How long will my captioning take?” for more info on delivery times.

From the moment you send us your files, we get to work. Our global team works 24/7 to make sure that you receive your files back as soon as we can.

Our delivery time depends on the number of files you are requesting to be captioned, and the length of the video files.

The below table sets out estimates for delivery based on file length.  If you order Express Delivery, we will deliver the file within the estimated time frame.

If the audio quality of your file is too low, we may be unable to caption it. In this case, we will notify you and  if we can’t get better quality audio, we will offer a reimbursement  for your order of that particular  file

The URL must be public and point to a media file. A URL linking to media embedded in a webpage, e.g. YouTube, will not work here.

We produce closed captions for recorded media files. We do not currently offer live captioning or open captions.

Yes, our captions meet all web and TV FCC requirements.

Yes, our  captions meet all ADA requirements.

We have a global team of professional captioners, working 24/7 across the world (so we understand accents and dialects).

Yes! We currently offer captions in English and Norwegian. We are working on adding
more languages soon, so watch this space!