Captioning

Caption your video files for $1 per minute.

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How it works

High-quality captions delivered straight to your inbox, fast.

Upload your files

Upload audio or video files from your computer, safely and securely

We Work Our Magic

Our global team get to work captioning your content

Files Are Double-Checked

Your captions are personally checked by our Quality Assurance Team

Turnaround Time

From the moment that you send us your files, we get to work. Our global team works 24/7 to make sure that you receive your files back as soon as possible. With a two-step quality assurance process, you can relax knowing that your files will be delivered back to you at top quality.

Working
24/7

FAQs

Ordering

What do you need to caption my video?

We need your video file to have clear and good quality audio, in English.

To make sure you’ve got the best quality audio when you’re recording:

  • Minimise background noise
  • Keep all speakers close to the microphone
  • Avoid cross-talking and overlapping

How do I pay for my captions?

We accept payment via all major credit cards.

Payment is pre-pay only at the time you place your order. Unfortunately, we cannot offer invoice.

How much will my captions cost?

We charge $1 per minute of audio.

There is no additional charge for multiple speakers. We round up all audio to the nearest whole minute.

How do I upload my files for captioning?

You can upload your files to our platform by either via:

  • Uploading a video or audio file directly from your computer, where each file must be less than 5 GB in size; or
  • Connecting to video or audio files already stored in Dropbox, Box, or Google Drive. In the order form, click Upload File then select the cloud service on the left.

Which file formats do you accept?

We accept most common digital video formats, including MOV, AVI, MP4, VOB and many more.

What other details can I provide to help with the accuracy of my Captions?

You can give us names, words, or spellings that are relevant for your file. You can add this detail in the online order form when you upload your file.

How do I reduce my file size if required?

We can only accept video files up to 5 GB in size.

You can usually find free software online to do this (just be careful which sites you select). Search “Free software convert [your file type] to [MP4]” in a search engine of your choosing.

We recommend converting your video into an MP4 at 640×480 resolution using the H.264 format.

Can I get my order faster?

Yes! Express delivery can be added to your order after files are uploaded, for an additional  $1 per audio minute.

See “How long will my captioning take?” for more info on delivery times.

How long will my captioning take?

From the moment you send us your files, we get to work. Our global team works 24/7 to make sure that you receive your files back as soon as we can.

Our delivery time depends on the number of files you are requesting to be captioned, and the length of the video files.

The below table sets out estimates for delivery based on file length.  If you order Express Delivery, we will deliver the file within the estimated time frame.

File LengthStandardExpress
0 – 10 minutes24 hours3 hours
11 – 20 minutes24 hours6 hours
21 – 120 minutes24 hours12 hours
121 – 240 minutes48 hours24 hours
241 minutes +96 hours48 hours

What happens if my audio quality is too poor to caption?

If the audio quality of your file is too low, we may be unable to caption it. In this case, we will notify you and  if we can’t get better quality audio, we will offer a reimbursement  for your order of that particular  file.

Why isn't my URL accepted when placing an order?

The URL must be public and point to a media file. A URL linking to media embedded in a webpage, e.g. YouTube, will not work here.

About Our Captions

What kinds of captioning do you do?

We produce closed captions for recorded media files. We do not currently offer live captioning or open captions.

Do your captions meet FCC requirements?

Yes, our captions meet all web and TV FCC requirements.

Do your captions meet ADA requirements?

Yes, our  captions meet all ADA requirements.

Who will caption my file?

We have a global team of professional captioners, working 24/7 across the world (so we understand accents and dialects).

Do you offer captions in other languages?

At this stage, we only offer captions in English. However, we are working on adding more languages soon, so watch this space!