How it works
High-quality captions delivered straight to your inbox, fast.
Upload your filesUpload audio or video files from your computer, safely and securely
We Work Our MagicOur global team get to work captioning your content
Files Are Double-CheckedYour captions are personally checked by our Quality Assurance Team
Get Your Files, FastYou receive your caption file directly in your inbox
From the moment that you send us your files, we get to work. Our global team works 24/7 to make sure that you receive your files back as soon as possible. With a two-step quality assurance process, you can relax knowing that your files will be delivered back to you at top quality.
We need your video file to have clear and good quality audio, in English.
To make sure you’ve got the best quality audio when you’re recording:
- Minimise background noise
- Keep all speakers close to the microphone
- Avoid cross-talking and overlapping
We accept payment via all major credit cards.
Payment is pre-pay only at the time you place your order. Unfortunately, we cannot offer invoice.
We charge $1 per minute of audio.
There is no additional charge for multiple speakers. We round up all audio to the nearest whole minute.
You can upload your files to our platform by either via:
- Uploading a video or audio file directly from your computer, where each file must be less than 5 GB in size; or
- Connecting to video or audio files already stored in Dropbox, Box, or Google Drive. In the order form, click Upload File then select the cloud service on the left.
We accept most common digital video formats, including MOV, AVI, MP4, VOB and many more.
You can give us names, words, or spellings that are relevant for your file. You can add this detail in the online order form when you upload your file.
We can only accept video files up to 5 GB in size.
You can usually find free software online to do this (just be careful which sites you select). Search “Free software convert [your file type] to [MP4]” in a search engine of your choosing.
We recommend converting your video into an MP4 at 640×480 resolution using the H.264 format.
Yes! Express delivery can be added to your order after files are uploaded, for an additional $1 per audio minute.
See “How long will my captioning take?” for more info on delivery times.
From the moment you send us your files, we get to work. Our global team works 24/7 to make sure that you receive your files back as soon as we can.
Our delivery time depends on the number of files you are requesting to be captioned, and the length of the video files.
The below table sets out estimates for delivery based on file length. If you order Express Delivery, we will deliver the file within the estimated time frame.
|0 – 10 minutes||24 hours||3 hours|
|11 – 20 minutes||24 hours||6 hours|
|21 – 120 minutes||24 hours||12 hours|
|121 – 240 minutes||48 hours||24 hours|
|241 minutes +||96 hours||48 hours|
If the audio quality of your file is too low, we may be unable to caption it. In this case, we will notify you and if we can’t get better quality audio, we will offer a reimbursement for your order of that particular file.
The URL must be public and point to a media file. A URL linking to media embedded in a webpage, e.g. YouTube, will not work here.
About Our Captions
We produce closed captions for recorded media files. We do not currently offer live captioning or open captions.
Yes, our captions meet all web and TV FCC requirements.
Yes, our captions meet all ADA requirements.
We have a global team of professional captioners, working 24/7 across the world (so we understand accents and dialects).
At this stage, we only offer captions in English. However, we are working on adding more languages soon, so watch this space!